Conexum Privacy Policy (Updated)


1. Introduction

Conexum Pty Ltd (“Conexum”, “we”, “us”, “our”) (ABN: 90 334 495 647) is committed to protecting personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and, where applicable, the Privacy Act 2020 (NZ).

This Privacy Policy explains how we collect, use, disclose and manage personal information, including in connection with our data co-operative and related services.

2. What Personal Information We Collect

We may collect personal information including:

  • name and contact details (such as email, phone number and address)
  • demographic information
  • transactional and behavioural data
  • engagement data (such as campaign responses)
  • technical information (including IP address, cookies and device information)

We do not generally collect sensitive information unless required or permitted by law.

3. How We Collect Personal Information

3.1 Direct collection
We collect personal information directly from individuals when they:

  • interact with our website
  • engage with our clients, campaigns or services
  • contact us directly

3.2 Collection from third parties and data co-operative
Conexum operates a data co-operative model in which participating organisations contribute and access shared data insights.

We may collect personal information from third parties, including:

  • clients and partners
  • members of our data co-operative
  • data providers
  • publicly available sources

Participating organisations may contribute personal information to shared data environments for analytics, insights and related services.

We require participating organisations to provide appropriate privacy notices to individuals in accordance with applicable privacy laws.

4. Notification of Collection (Including Indirect Collection)

Where we collect personal information from a third party, we will take reasonable steps to ensure that the individual is aware of:

  • the fact and circumstances of collection
  • the purposes for which the information is collected
  • how the information will be used and disclosed
  • our identity and contact details
  • how the individual may access and correct their information

We will take these steps as soon as reasonably practicable after the information is collected, unless:

  • the individual has already been made aware of these matters
  • it is not reasonably practicable to do so
  • an exception applies under applicable privacy laws

Notification may occur through:

  • direct communication (such as email or message)
  • notices provided by our clients or partners
  • other reasonable means depending on the circumstances

Where appropriate, we may rely on notifications provided by our clients or partners, but we take reasonable steps to ensure compliance with our own obligations.

5. Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

  • providing data, analytics and marketing services
  • facilitating data co-operative activities
  • audience insights, segmentation and modelling
  • improving our services and systems
  • complying with legal and regulatory obligations

6. Disclosure of Personal Information

We may disclose personal information to:

  • our clients and co-operative members
  • service providers and contractors
  • technology and analytics partners
  • regulatory authorities where required by law

We take reasonable steps to ensure that recipients handle personal information in accordance with applicable privacy laws and contractual obligations.

7. Direct Marketing

We may use personal information for marketing, analytics and audience segmentation purposes where permitted by law.

Individuals may opt out of receiving marketing communications at any time by:

  • using the unsubscribe function in communications, or
  • contacting us directly

8. Cross-Border Disclosure

Personal information may be disclosed to recipients located outside Australia or New Zealand. Where this occurs, we take reasonable steps to ensure that overseas recipients:

  • comply with applicable privacy standards, or
  • are subject to binding contractual obligations to protect personal information

9. Data Quality and Security

We take reasonable steps to:

  • ensure personal information is accurate, up-to-date and relevant
  • protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure

These steps include administrative, technical and physical safeguards.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Access and Correction

Individuals may request access to, or correction of, their personal information by contacting us. We will respond within a reasonable timeframe and in accordance with applicable privacy laws.

12. Cookies and Website Data

We may collect information via cookies and similar technologies, including:

  • website usage data
  • device and browser information
  • IP address

This information helps us improve our website and services.

13. Complaints

If you have a complaint about how we handle personal information, please contact us. We will investigate and respond promptly. If you are not satisfied, you may contact:

  • the Office of the Australian Information Commissioner
  • the Office of the Privacy Commissioner

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have any questions, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
Conexum Pty Ltd
Email: consumeroptout@conexum.com.au
Website: conexum.com.au
By phone: 0433 185315
By mail:
Consumer Care Officer
Conexum Pty Ltd
Reply Paid 86100
Double Bay NSW 1360
Australia