Macquarie Private Wealth in dock for mailing blunder

Bosses at Macquarie Private Wealth have been left red-faced after sending direct mail to a man who died six years ago. His daughter, who asked not to be named, said she received the letter last month. She said her father had a cash management trust, and when he died MPW received a death certificate and probate was granted. “To me it says it is a sloppy process,” she said. “They have obviously not cross-referenced the files to see if people are alive or dead.” She said sending letters out to dead people could cause distress to some people.

This story first appeared in the SMH and you can read the full story here: http://m.smh.com.au/business/banking-and-finance/macquarie-writes-to-dead-people-20140912-10fz6f.html

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By | 2014-11-18T12:22:18+00:00 18 Sep, 2014|